Contact Technical Support

1. Ensure you have tried to find the answer in the help file that comes with the SoftwareShield System, or the on-line help (which is always the most up to date).
2. Ensure your issue or question is covered by our support agreement.
   Refer to: what our support agreement does and does not cover.
3. Ensure you are still covered under a current maintenance and support subscription. You can quickly find the status of your maintenance subscription by logging into our Client Area.
4. Ensure you have the most recent release. The most recent release is version 3.1.12.187 If you need to upgrade, please see the upgrade section in our client area before you contact support.

Regular updates and maintenance is automatically provided to our customers still inside a valid support agreement. You will be automatically and instantly notified by e-mail as soon as any new updates are available.

SoftwareShield Technical Support

If you have read the section above (Before Contacting SoftwareShield Support) and are ready to contact support with a question or technical issue, see below.

Telephone calls to technical support are generally handled within eight business hours between 9:00am - 5:00pm Pacific Standard Time M-F. Unlike phone calls, E-mail responses may be generated after hours and weekends as well as during normal business hours. For these reasons, international customers are strongly urged to contact us by e-mail.