Support > Contact Support

Contact Technical Support

Before Contacting SoftwareShield Support:

1. Ensure you have tried to find the answer in the help file that comes with the SoftwareShield DRM Kit, or the online Help Manual in the Client Area (which is always the most up-to-date).
2. Ensure your issue or question is covered by our support subscription.
3. Ensure you are still covered under a current support subscription. You can quickly find the status of your subscription by logging into our Client Area.
4. Ensure you have the most recent product release. If you need to upgrade, please see the upgrade section in our Client Area before you contact support.

Regular updates and maintenance is automatically provided to our customers still with a valid support subscription. You will be notified by email as soon as any new updates are available.

SoftwareShield Technical Support

Telephone calls to technical support are generally handled within business hours between 9:00am - 5:00pm Pacific Standard Time, Monday to Friday. Email responses may receive quicker response. For these reasons, international customers are strongly urged to contact us by email.